FAQ’S

Got questions? Take a look through our most frequently asked questions below. If you cannot find what you are looking for, please get in touch with us. 

The law is very clear. If your landlord hasn’t protected your deposit correctly in accordance with the regulations you are entitled to make a claim.

If your landlord didn’t register your deposit within 30 days, you are entitled to your full deposit back. In addition to this, you could also be awarded up to three times your deposit value.

If you have a certificate to prove your deposit was protected then check that it was protected within 30 days of the landlord being paid it. If it wasn’t protected until after the 30 days, you have a claim.

We will write to your Landlord or their agent and request a copy of your tenancy agreement, which legally they should have kept. Once we have received the Tenancy Agreement we will carry out checks to determine whether your deposit was protected correctly. If not your claim can proceed.

We would discuss with you if the potential compensation is more or less than the rent you owe. If the claim would be smaller than the arrears then unfortunately we would not be able to help you with your claim.

It is very rare that our clients need to attend court. In most cases, we’re able to settle without the need to go to court, often within a matter of weeks.

If you have already left the property, then you can still file a claim in order to win the compensation you’re owed. All we would need from you is a copy of the tenancy agreement and proof that the deposit was paid.

If you started a tenancy agreement within the last 6 years then you can make a claim, or, if you changed from your fixed term to a periodic tenancy agreement (i.e new 6 month agreement or rolling 1 month agreement) you can claim against each one of those new agreements.

To be able to help you we will need a copy of the tenancy agreement and proof that the deposit was paid. Without these you will not be able to make a claim.

Not unless you have breached your Assured Shorthold Tenancy agreement, any Section 21 notice your landlord served would be invalid and is likely to be dismissed by the court.

Make A Claim

Your Details

First Name
Field is required!
Email Address
Field is required!
Surname
Field is required!
Phone Number
Field is required!

The Address Of The Property You Were Renting

Address Line 1
Field is required!
Town/City
Field is required!
Address Line 2
Field is required!
Postcode
Field is required!

Other Information

Deposit Amount
Field is required!
Was Your Deposit Returned In Full?
  • - select a option -
  • Yes
  • Some
  • None
Field is required!
Is The Property Multi Occupancy?
Field is required!
Monthly Rent Amount:
Field is required!
Returned Deposit Amount:
Field is required!
Are You Living In A Student Household?
  • - select a option -
  • Yes
  • No
Field is required!

Please Select Your Language >>>